AMBIC legal centre
Grievance and complaints
Ambic Digital is a founder-operated business. Kailash Rajpurohit is the named grievance contact for website, service and controlled product-pilot concerns.
How to contact us
Business location
Boisar, Palghar, Maharashtra, India
What you can report
- Service quality, delivery, billing, cancellation or refund concerns
- Privacy, deletion, account access or security concerns
- Copyright, trademark, identity or unauthorised-content reports
- Misleading, unsafe or prohibited AI-generated content
- Accessibility problems or another customer-facing issue
What to include
Include your name, a reply address, the relevant page, order, account or job reference, a clear description and the outcome you are requesting. Do not email passwords, one-time codes, full payment credentials or unrelated sensitive personal data.
Our process
We aim to acknowledge a complete complaint within two business days, investigate it fairly, request only necessary evidence and provide a reasoned response. We aim to resolve consumer grievances within 30 days where reasonably possible and where applicable law requires it. Complex disputes, provider investigations or lawful preservation duties may take longer; if so, we will explain the status.
Escalation
If a matter remains unresolved, you may use the consumer, privacy, cybercrime, intellectual-property or other competent forum available under applicable Indian law. This page does not restrict any non-waivable right or remedy.
See our Privacy Policy, Terms of Service and complete Legal Centre.