Custom Services & Photography Terms

Written scope controls

Each engagement should have a written proposal, work order or email confirmation identifying deliverables, assumptions, customer responsibilities, fees, taxes, milestones, included revisions, acceptance and any third-party services. If these baseline terms conflict with a signed work order, the signed work order controls for that engagement.

Customer responsibilities

• Provide accurate requirements, authorised access, safe premises and timely decisions.
• Own or license all supplied products, files, logos, music, scripts, likenesses and personal data.
• Review and approve product accuracy, legal claims, prices, labels and final publication.
• Maintain independent backups and appropriate internal controls unless Ambic expressly agrees otherwise.
• Do not provide production credentials through ordinary forms or chat.

Photography, custody and releases

A shoot order should record the products received, condition, quantity, SKU, authorised handler, custody transfer, return method and insurance responsibility. The customer must disclose fragile, hazardous, high-value or regulated items. Ambic may decline unsafe work. Human models and identifiable locations require appropriate releases before publication.

Intellectual property and portfolio use

The customer retains rights in customer materials. On full payment, the customer receives the usage rights stated in the work order for accepted deliverables. Ambic retains pre-existing tools, code, templates, methods and general know-how. Ambic will not publish confidential client material or use deliverables as a case study without permission.

Acceptance and changes

The customer must review deliverables within the stated acceptance period and identify objective scope or fidelity issues. New requirements, repeated preference changes, unavailable integrations or customer-caused delay may require a revised schedule and fee. Silence does not waive mandatory rights, but may be treated as operational acceptance where the work order says so and the customer has had a reasonable review opportunity.

Confidentiality

Each party must protect non-public business, customer, technical and commercial information and use it only for the engagement. This does not cover information already public without breach, independently developed, lawfully received from another source or required to be disclosed by law.