Customer Workflow AutomationCustom Implementation

Turn a QR code into the start of an automated workflow.

QR Workflow Tools connect a physical touchpoint — a product, document or service counter — to a digital, app-free workflow with configurable automated actions on the other end. Smart Print Kiosk is the primary live implementation of this pattern.

The business problem

Physical products, documents and service counters are often disconnected from digital systems, forcing manual handoffs at every step.

At a glance

QR Scan
Browser Workflow
Configured Action
Confirmation

Illustrative workflow — actual screens, sample outputs and a short demo are prepared during a consultation.

How it works

01Customer or staff scans a QR code at the physical touchpoint
02An app-free browser workflow opens on their own device
03A configured automated action runs — print, form, lookup or notification
04Confirmation is shown to the user and, where relevant, to staff

Key modules

Expand each section for the full technical detail.

Capabilities
  • QR-based customer entry points
  • App-free browser workflows
  • Physical-to-digital handoff for documents and products
  • Configurable automated actions per scan
  • Smart Print Kiosk as the primary live implementation example

Operational benefits

  • No app installation required for customers or staff
  • Physical touchpoints connect directly into digital workflows
  • Reusable pattern across print, forms, lookups and more

Security & quality controls

  • Performance depends on network conditions, device compatibility and configuration
  • Data handled through each workflow is governed by the business's own privacy policy

Performance depends on network conditions, device compatibility and configuration.

Who it's for

  • Retail and service counters wanting app-free digital entry points
  • Businesses connecting physical documents or products to digital workflows
  • Teams that want a scan-to-action pattern without building an app

Deployment approach

Available for selected implementations, customisation and pilot deployments.

FAQ

Is Smart Print Kiosk a separate product from this?

No — Smart Print Kiosk is the primary live implementation of the QR Workflow Tools pattern, built for document scanning and printing specifically.

Connect a Physical Touchpoint to a Digital Workflow